Pure IP Enterprise Voice solution is now linked to ChangePilot with the goal to simplify the often complex task of managing Microsoft 365 updates. This enhancement aims to help customer IT teams stay on top of critical changes by summarising updates and assigning impact ratings - making it easier to prioritise the critical updates that matter most.
Pure IP Enterprise Voice, a flexible, platform-neutral voice solution within BCM One’s portfolio, connects seamlessly with Microsoft Teams via Direct Routing. While Microsoft regularly rolls out updates – Microsoft Teams is by far the largest recipient of updates across the Microsoft 365 service - these changes can range from minor tweaks to major security patches and configuration shifts.
Although essential and often critical, these updates can be overwhelming. They’re also often applied automatically, which can lead to compliance issues or service disruptions if not properly managed.
That’s where ChangePilot steps in. By integrating with individual Pure IP customers Microsoft’s Message Centre and Roadmap, ChangePilot automatically gathers new and updated items, and using a combination of AI and expert analysis, distils them into digestible summaries. Each update is tagged with an impact rating for admin and end-users, helping IT teams quickly assess urgency and relevance.
The platform also features interactive dashboards and detailed reporting tools, enabling better visibility and collaboration. Whether it’s a minor feature update or a major security alert, ChangePilot helps teams cut through the noise and focus on what’s important - without losing hours to manual review.
While Microsoft continues to evolve its internal operations, tools like ChangePilot are helping customers stay resilient - ensuring that even as the tech landscape shifts, IT teams remain informed, agile, and in control.
More details in the corresponding interview article by UC Today or in our case study.