Case study: ChangePilot to Streamline Microsoft 365 Change Management

Telecom BCM One’s Pure IP Enterprise Voice solution customers can now access ChangePilot to track and manage Microsoft 365 Message Center and Roadmap Updates

• BCM One - Pure IP Enterprise Voice Customers
• Telecommunications and Unified Communications industry
• Offices: UK HQ, Auckland NZ, San Fancisco USA

 The Challenge

Pure IP Enterprise Voice, a platform-agnostic voice solution within BCM One’s portfolio, connects to Microsoft 365 via Direct Routing. While this integration offers flexibility and scalability, it also exposes organisations to Microsoft’s frequent update cadence - particularly during monthly “Patch Tuesday” releases.

These updates, while essential for security and functionality, can introduce unexpected changes that impact compliance, user experience, or service continuity.

“Microsoft releases a lot of valuable updates and important changes. IT teams are stretched thin and simply don’t have time to manage them all, but they can’t afford to miss impacting changes,” Diana Florea, Director of Product Management at BCM One, said.

The Goal

Reduce complexity of updates.

The Solution

ChangePilot addresses this challenge by aggregating updates from Microsoft’s Message Centre and Roadmap, then applying AI and expert curation to deliver concise, actionable summaries.

Each update is assigned an impact rating, enabling IT leaders to quickly triage and prioritise based on business relevance and risk.

The platform’s interactive dashboards and reporting tools provide a centralised view of change activity, supporting better decision-making and cross-functional collaboration.

Whether managing a global rollout or ensuring compliance with internal policies, ChangePilot empowers IT leaders to maintain visibility and control without adding administrative burden.

The Result

With ChangePilot embedded into Pure IP Enterprise voice customers M365 tenant, BCM One is equipping organisations with the tools to navigate Microsoft 365’s evolving landscape with confidence, agility, and resilience.

Testimonials

“ChangePilot will save Pure IP customers a lot of time and resources associated with update management, helping them to mitigate risk and maintain compliance without adding more to their already full plates,” Diana Florea, Director of Product Management at BCM One, said.

Get in touch with one of our experts to find out how ChangePilot can help your organisation to manage Microsoft 365 changes.

For more details on this case study, read the blog and UC Today article.