Review and manage your first Message Center item
Assess a change, agree ownership, record actions and close the item with a clear decision.
Applies to: the Dataverse-based ChangePilot Enterprise App. Status choices and forms may differ where your organisation has customised them.
Who this is for: service owners and people responsible for assessing or actioning Microsoft 365 changes. You need permission to edit the item.
1. Open the item
Open the relevant Message Center item from the item list or select its MCID in a dashboard. Confirm the title and MCID so you are reviewing the intended change.
2. Assess the change for your organisation
Read the ChangePilot summary, admin and user impact, rollout dates and Microsoft source. Check which service, users and tenant settings are relevant to you. An impact rating helps prioritise the review; it does not establish your organisation’s final decision.
Rollout dates can change. Record dependencies or assumptions that need checking again. See Admin Impact and User Impact ratings.
3. Confirm ownership
Check the item owner. If it belongs to another service or team, agree the handover and update ownership using your organisation’s process. Where you cannot change ownership, ask your administrator or process owner.
Category ownership, item ownership and action ownership serve different purposes. See Configure ownership across people and teams.
4. Record the assessment and work
Add a note explaining relevance, the decision so far and any dependency. If work is needed, record an action with an accountable person and a meaningful due date. Use your organisation’s agreed ITSM process where an integration is configured.
If users need communication or training, add the End User Communication tag and follow the communications guide.
5. Set the appropriate status
- New: the item still needs its initial assessment.
- In Review: assessment or work is underway.
- To Discuss: put the item on the internal change meeting agenda.
- Closed: the agreed response is complete, or the assessment establishes that no further work is required. Record the reason.
Your organisation may have additional statuses. Follow the definitions agreed by your process owner. Viewing an item or discussing it in Teams does not by itself record a completed assessment in the app.
A worked example
A change affects a Teams feature used by one business unit. The service owner records that scope, creates an action to validate the setting, and tags the item for end-user communication. A cross-product dependency needs agreement, so the status becomes To Discuss. After the decision and actions are complete, the owner records the outcome and closes the item.
Check that it worked
Reopen or refresh the item and confirm the owner, status, note and actions are saved. To Discuss items should appear in Change Call Agenda after refreshing the page, subject to your access.
During your next review, check What’s Changed for Microsoft updates to items you have already reviewed. Reassess the decision when the update affects it.
If closing the item asks for more information
Review outstanding actions and complete any closure-reason or validation prompts shown by your installed release. Do not bypass an unmet requirement by adding a new status. If the item cannot be closed after the required work is complete, record the version, message and affected MCID and follow the troubleshooting guide.
Documentation reviewed: 12 November 2026.