Partner programme

Microsoft 365 change management for MSPs and CSPs

Add change assurance to your managed service

Microsoft 365 never stands still and your clients can't keep up. Whether you manage end-user environments as an MSP or deliver Microsoft licensing as a CSP, ChangePilot's change assurance service fits your operating model and your clients' needs, whilst enabling predictable recurring revenue.

Managed Service Providers

Add M365 change management to your service catalogue as a proactive, high-value managed service

Manage all client tenants from a single multi-tenant partner portal - no more per-client manual monitoring

Reduce reactive support tickets by surfacing impactful M365 changes before they affect end users
White-label ChangePilot under your brand for seamless delivery within existing managed service contracts
ITIL-aligned workflow out of the box - statuses, tags, auto-assignment, and escalation built in
Service health alerts integrate with existing ITSM and ticketing systems to automate incident creation
Upsell from Tier 1 awareness through to fully managed change operations as clients mature

Cloud Solutions Providers

Bundle ChangePilot with Microsoft licensing to deepen client stickiness and demonstrate license ROI

Stand out in a commoditised, flat-rate market - value-add services clients can see and feel every month

Strengthen renewal conversations by demonstrating M365 operational governance and compliance maturity
With Microsoft retiring the Core CSP incentive in favour of rewarding premium, strategic value only, ChangePilot enables CSPs to deliver exactly that value to customers
Align client environments to ITIL and ISO standards - highly compelling for finance, legal and healthcare
Layer ChangePilot into Copilot rollouts and Teams deployments to drive measurable adoption and ROI
Enterprise-validated - trusted by Maersk, University of Birmingham, HSF Kramer, and other organisations across many industries

Speak to our Partner Manager

Explore the commercial model, white-label options, and service tier options with the ChangePilot team.

Design your service wrap

Choose one or more tiers. Define your pricing, branding, and SOW inclusions with support from ChangePilot.

Onboard your first clients

Use the dedicated Partner Portal to connect client tenants. ChangePilot handles the change intelligence.

Grow and upsell

Start at Tier 1 and transition to Tier 2 and 3 as clients mature. Scale MRR without scaling headcount.

A tiered Partner Assurance Model that grows with you

The ChangePilot Partner Assurance Model rewards commitment and capability. Progress from Roadmap Assurance through to a full Complete Assurance Service as your practice and client base mature.

These three tiers describe the service you deliver to clients. ChangePilot Plus, Business and Enterprise are product plans; discuss the product plan and capabilities needed for your chosen service with our team.

TIER 1

Roadmap Assurance

Awareness of all the important Microsoft 365 roadmap changes for clients seeking a light-touch service

Professionally branded Microsoft 365 roadmap reports
Latest Teams roadmap: features and deprecations
Curated by Microsoft 365 specialists
Clear format for non-technical stakeholders
No tenant configuration required

Download Example Report

TIER 2

Message Center Assurance

Tailored reports drawn from the client's M365 tenant, delivered by ChangePilot experts to your partner team

Tenant-specific Message Center and Roadmap report
Filter and prioritise items relevant to your client
Contextual guidance from ChangePilot's M365 experts
Supports Message Center triage with expert context
Access to client tenant via multi-tenant instance

Download Example Report

TIER 3

Complete Assurance

A dedicated M365 change management platform for each of your clients, providing full change assurance.

Real-time, tenant-specific Message Center filtering and workflow
Role-based notifications and admin/user impact scoring
MVP-led guidance calls live and on-demand
Reduce repetitive manual Microsoft 365 review work
Track deployment dates to support timely review

Discuss a partnership

THE OPPORTUNITY

The Microsoft 365 Change Challenge is your Competitive Opportunity

Traditional professional services revenue is declining. Microsoft 365 is more complex than ever. Every missed update is a potential support ticket, compliance gap, or frustrated end-user, and your clients need a partner who can help.

Predictable Recurring Revenue

Convert one-off M365 consulting into predictable monthly recurring revenue improving client retention and lifetime value.

Truly Differentiate Your Service

Help clients identify Microsoft 365 changes that need attention.

Use expert summaries and impact ratings to explain relevant updates as part of your managed service.

Support Client Relationships

Keep Microsoft 365 change review part of your ongoing client service.

Use regular updates and service conversations to help clients understand changes relevant to their organisation.

Support Licence Renewals

Help clients understand the Microsoft 365 changes relevant to their investment.

Bring change summaries and planned actions into licensing and service-review conversations.

OUR PARTNERS

Trusted by leading Microsoft partners

Global Microsoft Partners are already delivering ChangePilot to their customers

Microsoft releases a lot of valuable updates and important changes. IT teams are stretched thin and simply don’t have time to manage them all, but they can’t afford to miss impacting changes.

ChangePilot will save Pure IP customers a lot of time and resources associated with update management, helping them to mitigate risk and maintain compliance without adding more to their already full plates.

Diana Florea

Director of Product Management, BCM One

By utilising ChangePilot and its automated change process, HSF Kramer has achieved Level 500 of the Microsoft 365 Maturity Model, significantly decreasing downstream service disruption of changes by ensuring user and technical admins are informed of changes in advance.

Global Product Owner, Unified Communications

HSF Kramer

Ready to add M365 change management to your practice?

Discuss how ChangePilot can support your Microsoft 365 managed service.

Talk to our team about service tiers, product plans and getting started.