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Partner Program

Microsoft 365 Change Management

Purpose-built for MSPs and CSPs

Microsoft 365 never stands still and your clients can't keep up. Whether you manage end-user environments as an MSP or deliver Microsoft licensing as a CSP, ChangePilot's change assurance service fits your operating model and your clients' needs, whilst enabling predictable recurring revenue.

Managed Service Providers
Add M365 change management to your service catalogue as a proactive, high-value managed service
  • Manage all client tenants from a single multi-tenant partner portal - no more per-client manual monitoring
  • Reduce reactive support tickets by surfacing impactful M365 changes before they affect end users

  • White-label ChangePilot under your brand for seamless delivery within existing managed service contracts

  • ITIL-aligned workflow out of the box - statuses, tags, auto-assignment, and escalation built in

  • Service health alerts integrate with existing ITSM and ticketing systems to automate incident creation

  • Upsell from Tier 1 awareness through to fully managed change operations as clients mature
Cloud Solutions Providers
Bundle ChangePilot with Microsoft licensing to deepen client stickiness and demonstrate license ROI
  • Stand out in a commoditised, flat-rate market - value-add services clients can see and feel every month
  • Strengthen renewal conversations by demonstrating M365 operational governance and compliance maturity

  • Help clients reach Microsoft 365 Maturity Model Level 500 - a compelling proof point at renewal time

  • Align client environments to ITIL and ISO standards - highly compelling for finance, legal and healthcare

  • Layer ChangePilot into Copilot rollouts and Teams deployments to drive measurable adoption and ROI

  • Enterprise-validated - trusted by Maersk, University of Birmingham, HSF Kramer, and other organisations across many industries

Getting Started

1

Speak to our Partner Manager

Explore the commercial model, white-label options, and service tier options with the ChangePilot team.

2

Design your service wrap

Choose one or more tiers. Define your pricing, branding, and SOW inclusions with support from ChangePilot.

3

Onboard your first clients

Use the dedicated Partner Portal to connect client tenants. ChangePilot handles the change intelligence.

4

Grow and upsell

Start at Tier 1 and transition to Tier 2 and 3 as clients mature. Scale MRR without scaling headcount.

A tiered Partner Assurance Model that grows with you

The ChangePilot Partner Assurance Model rewards commitment and capability. Progress from Roadmap Assurance through to a full Complete Assurance Service as your practice and client base mature.

TIER 1
Roadmap Assurance Service
 
Awareness of all the important Microsoft 365 roadmap changes for clients seeking a light-touch service
  • Professionally branded Microsoft 365 roadmap reports

  • Latest Teams roadmap: features and deprecations

  • Curated by Microsoft 365 specialists

  • Clear format for non-technical stakeholders

  • No tenant configuration required

Download Example Report
TIER 2
Message Center Assurance Service
 
Tailored reports drawn from the client's M365 tenant, delivered by ChangePilot experts to your partner team
  • Tenant-specific Message Center and Roadmap report

  • Filter and prioritise items relevant to your client

  • Contextual guidance from ChangePilot's M365 experts

  • Eliminates manual Message Center triage

  • Access to client tenant via multi-tenant instance

Download Example Report
TIER 3
Complete Assurance Service
 
A dedicated M365 change management platform for each of your clients, providing full change assurance.
  • Real-time, tenant-specific Message Center filtering and workflow

  • Role-based notifications and admin/user impact scoring

  • MVP-led guidance calls live and on-demand

  • Up to 80% reduction in manual M365 review time

  • Zero missed deadlines - automatically track deployment dates

Speak to our Partner Manager

THE OPPORTUNITY

The Microsoft 365 Change Challenge is your Competitive Opportunity

Traditional professional services revenue is declining. Microsoft 365 is more complex than ever. Every missed update is a potential support ticket, compliance gap, or frustrated end-user, and your clients need a partner who can help.
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Predictable Recurring Revenue

Convert one-off M365 consulting into predictable monthly recurring revenue improving client retention and lifetime value.

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Truly Differentiate Your Service

Around 38% of M365 Message Center items are high-impact.

ChangePilot surfaces exactly those, giving you a change assurance service that's relevant, timely, and impossible for competitors to replicate.

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Increase Client Retention

ChangePilot creates operational dependency.

Clients who rely on it for M365 governance and compliance are far less likely to churn.

Justify Licence Renewals-1
Support Licence Renewals

Help clients understand exactly what their M365 investment delivers.

Fewer renewals are lost to "we're not using it" with proven ROI and maturity evidence.

OUR PARTNERS

Trusted by leading Microsoft partners

Global Microsoft Partners are already delivering ChangePilot to their customers

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ChangePilot has been extremely valuable for identifying relevant changes without having to trawl through the M365 Message Center. Non-technical Knowledge Managers can identify user experience changes and admins can spot the changes that need action.



Meg Riley

Service Manager, UC & Digital Workplace

Multi-National Security Firm - 50,000 Seats
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By utilising ChangePilot and its automated change process, HSF Kramer has achieved Level 500 of the Microsoft 365 Maturity Model, significantly decreasing downstream service disruption of changes by ensuring user and technical admins are informed of changes in advance.

Albie Mills

Global Product Owner, Unified Communications

HSF Kramer

Ready to add M365 change management to your practice?

ChangePilot is the missing layer in every Microsoft 365 managed service.

Free to trial. Easy to sell. Genuinely transformative for your clients.

Speak to our Partner Manager
Download Partner Brochure