ChangePilot customer stories | Microsoft 365 change management

Customer story · Legal

HSF Kramer: Microsoft 365 change management at a global law firm

Herbert Smith Freehills Kramer needed a single process to identify high-impact Microsoft 365 updates while meeting its internal security requirements.

ChangePilot filters and prioritises Message Center and Roadmap updates, notifies service owners and supports tracking changes through to closure.

Reported outcome: the published case study reports Level 500 of the Microsoft 365 Change Maturity Model and less downstream service disruption through advance communication.

By utilising ChangePilot and its automated change process, HSF Kramer has achieved Level 500 of the Microsoft 365 Maturity Model, significantly decreasing downstream service disruption of changes by ensuring user and technical admins are informed of changes in advance.

Global Product Owner, Unified CommunicationsHSF Kramer

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Partner story · Telecommunications

Pure IP: Microsoft 365 change visibility for Enterprise Voice customers

Pure IP, a BCM One company, wanted to help Enterprise Voice customers keep track of Microsoft 365 changes affecting their services.

ChangePilot brings Message Center and Roadmap updates together with AI and expert curation, impact ratings and a central view of change activity.

Delivered capability: the published partner story describes access to ChangePilot within customers’ Microsoft 365 tenants. It does not report measured time savings.

Partner perspective

ChangePilot will save Pure IP customers a lot of time and resources associated with update management

Diana FloreaDirector of Product Management, BCM One

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Customer stories

HSF Kramer: Microsoft 365 change management at a global law firm

Pure IP: Microsoft 365 change visibility for Enterprise Voice customers

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