Skip to main content
Contact Us
Login

Microsoft 365 Changes, straight into ServiceNow

ChangePilot turns Microsoft 365 Message Center posts from your tenant(s) into detailed ServiceNow change requests — automatically, using AI and Microsoft MVP experts.

No manual ticketing. Nothing missed. Every Microsoft change lands in ServiceNow as an enriched, ready-to-action change request — flowing through your normal approval process with a clean audit trail.

ChangePilotLaptopPhone

Microsoft 365 posts hundreds of changes a year to the Message Center. Today, someone on your team reads each one, works out whether it matters, and hand-keys a change request into ServiceNow.It's slow, it's inconsistent, and the change that breaks something is always the one that slipped through. Manual triage doesn't scale — and your CMDB and audit trail pay the price.

portalscreenshots

From Message Center to ServiceNow, on autopilot

Step 1 — Connect

One-click, give ChangePilot read-only access to your tenant's Message Center API

Step 2 — Capture & enrich

Every new Message Center post is picked up automatically, Microsoft Azure AI plus Microsoft MVP experts translate it into a clear, detailed explanation of what's changing and who's affected.

Step 3 — Changes Pushed to Your Tenant

The enriched change is pushed to a Microsoft Dataverse instance on your tenant. From there it can be automatically created as a change request in Service Now — categorised, summarised and ready for review. Or Items can be selectively reviewed in the ChangePilot app and pushed to ServiceNow where change is required.

Step 4 — Action & audit

Your CRs flow through your existing ServiceNow approval and assignment process, leaving a complete, accountable record of every Microsoft change — all in ServiceNow.