Microsoft 365 Service Health, straight into ServiceNow

ChangePilot connects Microsoft 365 service health to ServiceNow through Power Automate and the Microsoft Graph Service Health API — no custom development, no middleware to maintain

Step 1 — Connect - One-click, read-only access to your tenant's service health data. ChangePilot links to ServiceNow via Power Automate in minutes.

Step 2 — Detect - Every new incident and advisory affecting your tenant is picked up the moment Microsoft posts it — including organisation-specific issues.

Step 3 — Raise the incident- A ServiceNow incident is created automatically — with the affected service, impact, status and scope — and clearly flagged as a Microsoft-side issue.

Step 4 — Update & close - As Microsoft posts updates, the incident is kept current automatically. When the issue resolves, the record is closed, and the Post-Incident Review (PIR) is attached for your audit trail.

The problem

You find out Microsoft is down from your users, not from Microsoft

When Teams, Exchange or SharePoint has a problem, the news usually arrives as a flood of helpdesk tickets — not as a signal in the tool your team actually works in.

Service health lives in the Microsoft 365 admin center, in a separate window only a few people watch. So your service desk raises duplicate tickets for an issue Microsoft has already acknowledged, agents troubleshoot problems that aren't theirs to fix, and no one can see the full picture in ServiceNow.

How it works

From the Microsoft 365 admin center to ServiceNow, in real time

ChangePilot connects Microsoft 365 service health to ServiceNow through Power Automate and the Microsoft Graph Service Health API — no custom development, no middleware to maintain.

Connect
One-click, read-only access to your tenant's service health data. ChangePilot links to ServiceNow via Power Automate in minutes.

Detect
Every new incident and advisory affecting your tenant is picked up the moment Microsoft posts it — including organisation-specific issues.

Raise the incident
A ServiceNow incident is created automatically — with the affected service, impact, status and scope — and clearly flagged as a Microsoft-side issue.

Update & close
As Microsoft posts updates, the incident is kept current automatically. When the issue resolves, the record is closed and the Post-Incident Review (PIR) is attached for your audit trail.

What lands in ServiceNow

A live incident your service desk can act on — and trust

Every ChangePilot-created incident arrives complete and stays current:

• Affected service and feature — Exchange, Teams, SharePoint, Purview and more
• Incident vs advisory — clearly classified, so major issues get major-incident handling
• Impact and scope — what's affected, and whether it's specific to your tenant
• Live status updates — Microsoft's updates appended as the situation evolves
• Source detail — the original service health issue and reference ID
• Post-Incident Review — the PIR document attached automatically on resolution

Why teams use it

Faster awareness. Fewer wasted tickets. A cleaner record.

• Know first — react to Microsoft outages before the ticket queue tells you.
• Deflect duplicate tickets — one authoritative incident instead of fifty "is email down?" tickets.
• Stop chasing the wrong problems — agents see immediately it's a Microsoft issue, not an internal one.
• Keep ITIL tidy — every incident is properly raised, updated and closed with a PIR.
• Work where you already work — everything lands in ServiceNow, where your team works.

Powered by ChangePilot

The connector is backed by everything that makes ChangePilot, ChangePilot

The ServiceNow service health integration is built on ChangePilot's full Microsoft 365 intelligence platform. Every subscription includes:

Monthly Change Call
Microsoft MVP-led call explaining Microsoft 365 change in detail. Watch live or on demand, with chapter marks for the topics you care about.

Weekly Change Digests
Customised email summaries for your IT admins and service owners — filtered by the workloads and impact levels that matter to you.

ChangePilot Portal
Your home for Microsoft 365 change and health. Interactive tables and reports of everything affecting your tenant, with summaries and explainer videos.

Tenant-specific intelligence
One-click, read-only access means every incident, advisory and update — in ServiceNow and in the portal — is specific to your Microsoft 365 environment.