Five bullet summary of Microsoft 365 Message Center items
We provide a summary of no longer than five bullet points for every Microsoft 365 Message Center item*, allowing for easy reviewing and understanding.
Top 5 Message Center items only
Admin Impact and User Impact scores for Microsoft 365 Message Center items
As standard, Microsoft provide a ‘severity’ score. We recognise the differential impact of service changes for both administrators and users, so rate each item as low, medium or high for both categories.
Top 5 Message Center items only
Deployment/release date tracking for all Microsoft 365 Message Center items
We extract the dates provided in the body of every Microsoft 365 Message Center item and turn it into a field that can be used to filter and order items.
Top 5 Message Center items only
Human review of all Message Center items
Before being published to ChangePilot, every item and its additional attributes are reviewed by one of our subject matter experts.
Top 5 Message Center items only
Updates to Microsoft 365 Message Center and Microsoft 365 Roadmap items
When existing items are updated by Microsoft (e.g. release date), items in ChangePilot will mirror each change.ChangePilot Pro users will be notified of the change in their Teams environment.
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in ChangePilot Portal only
All Microsoft 365 Roadmap items
Items Microsoft release to their public Microsoft 365 Roadmap
Top 5 Roadmap items only
Microsoft 365 Service Health Alerts and ITSM integration for ticket creation
The Service Health alerts feature (ChangePilot Pro only) sends near real-time notifications for Microsoft Service issues impacting your tenant/s, so you are continually ahead of user disruption and service outages. Automated email alerts to your ITSM facilitates systematic ticket creation for Operational colleagues, reducing the time support personnel spend triaging the issue, and enabling them to promptly provide company-wide service updates.
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Optional. Priced separately.
Tenant/Organisation Specificity
Tenant Connection
Allow read-only access to your tenant’s Microsoft 365 Message Center, Roadmap and Service Health messages to only receive these same processed items back via ChangePilot.
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Optional
Mandatory
Multi-Tenant Organisations
Responsible for more than one tenant? Contact us to discuss your options.
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Contact Us
Microsoft 365 Update, Change and Item Delivery
Monthly Change Call
A live event, hosted by our subject matter experts, running through every Microsoft 365 Message Center item each month. Recording and per-item time stamps also available on demand.
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Monthly Email
Summary of every Microsoft 365 Message Center and Roadmap item released that month. Includes item counts and links to the Change Call recording and per-item time stamps.
Top 5 Message Center items only
Access to ChangePilot Portal
An online portal to review all Microsoft 365 Message Center and Roadmap items, access summary dashboards and configure your email settings.
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Configurable list of all items in your tenant
Powered by Microsoft/Sharepoint Lists, fully filterable and configurable lists for both Microsoft 365 Message Center and Roadmap. Lists become the data source, ensuring all data is hosted in your environment.
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New item notifications in Teams channels
Configure channel notifications for when new items are posted in ChangePilot service category channels in Teams.
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Enabling a Target Operating Model for Managing Microsoft 365 Change
Guidance and team training on our recommended operational process for managing Microsoft 365 change
Supported by a dedicated customer success manager, we work with you to develop a workflow using ChangePilot to manage Microsoft 365 change.
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Comment, chat and @mention against each item
Each Microsoft 365 Message Center and Roadmap item has its own adaptive card post in the service category channels, allowing collaboration with team members and colleagues across other teams.
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ChangePilot App in Teams for item management
A dedicated application (powered by Power Apps) to review, manage and change the status of Microsoft 365 Message Center items in your tenant. The ChangePilot App is pinned to your ChangePilot Team, allowing you and your team to manage change in one place.
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Change Analytics
Summary Dashboards
Dashboards (powered by Power BI) displaying frequencies of new and updated Microsoft 365 Message Center and Roadmap items. Dashboards filterable by time period, service category and release date. (Tenant specific for ChangePilot users with tenant connection enabled)
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Management Dashboards
Understand the status and scale of open, in review and closed items within your organisation. Data is filterable by time period, service category and release date. Gantt charts included to visualise upcoming releases.
